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Effective Date: November 7, 2020

If you have any questions about this shipping and returns policy, the practices of this website, or your dealings with this website, please contact us at info@lactomomma.com

 

Shipping

The shipping cost will be calculated when you checkout. We currently offer shipping to Peninsular Malaysia, Sabah and Sarawak. Our team is working to expand our distribution list, if you would like your location to be added, we’d like to hear from you. Please Email us and tell us where you’re shopping from at info@lactomomma.com

 

Returns Policy

Overview – LM International Sdn Bhd shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by contacting us either by e-mail at info@lactomomma.com or call LactoMomma Online hotline at +0172111210for enquiries.

 

Return/Exchange Terms
Products or refund can be arranged under the following reasons:
a) If the Product is out of date or expired; or
b) If the wrong Product which is different from the Order is delivered; or
c) If there is a defect in the packaging and labels.

 

Packaging
We ensure that we take full precaution during packing for parcel delivery and any mishandling from the courier service is out of our control. Return/Exchange/Refund will not be applicable for the mishandling of courier service.

 

Delivery
If the Customer has been charged for a Product which has not been delivered, LM International Sdn Bhd shall refund the Customer the value of the Product as originally charged to the Customer.

 

Billing
If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, LM International Sdn Bhd shall refund to the Customer the difference.

 

Returns Time Period
LM International Sdn Bhd will only accept refund or return within 14 days from the invoice date.

 

Refunds
All requested return/refund will take at least 2 days for inspection.

 

Returns Process Terms
The Customer is required to send back the affected Product(s) to us via a reliable courier service company to our LactoMomma’s warehouse at the following address; LM International Sdn Bhd, 3-1 Jalan Pju 7/16A, Mutiara Damansara 47810 Petaling Jaya, Selangor Malaysia.

 

Shipping Returns
The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches us at our warehouse. LM International Sdn Bhd will not be liable for any loss or damage to the Product prior to the Product is received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.

 

Contact Information

Questions about the Terms of Service should be sent to us at info@lactomomma.com

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